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Dear Valued Client,

PU Prime will be upgrading it’s PU Prime App and MT4/MT5 servers starting from 15 June 2024 00:00 hrs. (GMT+3) to 13:00 hrs. (GMT+3).

Access to PU Prime Apps and MT4/MT5 accounts will not be available during the server upgrading period. All orders would not be executed during the server upgrading period.

Deposit, withdrawal, data searching functions and account opening applications would be available via Client Portal. We recommend clients make proper arrangements in advance.

Once the upgrade has been completed, access to PU Prime Apps and MT4/MT5 servers will be restored.

We recommend clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected].

Dear Valued Client,

PU Prime will implement the following adjustments to all MT4/MT5 Pro accounts starting from 17 June 2024 to enhance competitiveness and improve the trading environment as follows:

• Adjustment in margin call level threshold and margin stop-out level threshold.
• Adjustment in leverage for Indices and Oil products.

Please refer to the table below account specification outlined for adjustment:

Please refer to the table below instrument outlined for leverage adjustment:

Important Note:

• Please note that the leverage criteria for Pro Account remain unchanged: When your Pro account equity surpasses USD 20,000 (or its equivalent in other currencies), system will automatically adjust the leverage to 1:500 without further notice.
• Kindly be advised that the decreased in leverage will require more margin for your Indices and Oil open positions.
• We recommend that clients manage their trades by end of day on 14 June 2024 by ensuring sufficient funds in their trading accounts to maintain open positions and prevent forced liquidation due to the increased margin requirements.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

PU Prime will implement the following optmisation to all MT4/MT5 accounts starting from 17 June 2024 to enhance competitiveness and improve the trading environment as follows:

• Optimisation in margin call level threshold and margin stop-out level threshold.
• Optimisation in leverage for Forex, Oil and Indices.

Please refer to the table below account specification outlined for optimisation:

Please refer to the table below instrument outlined for leverage optimisation:

Important Note:
If you choose 1:1000 as your maximum leverage, system will automatically adjust to 1:500 once your account equity surpasses USD 20,000 (or its equivalent in other currencies) without further notice. We recommend ensuring sufficient funds in your account and trading cautiously.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.